Shipping policy

Thank you for shopping with Natty Chips. Below you’ll find everything you need to know about how we process and ship your order.

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays). During peak periods or product launches, processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

Shipping Rates (Australia)

We currently ship Australia-wide.

• Standard Shipping: $9.95

• Express Shipping: $14.95

• Free Standard Shipping: Orders over $60

Delivery timeframes (after dispatch):

• Standard: 2–8 business days

• Express: 1–4 business days

Delivery times are estimates only and may vary depending on location and carrier delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

Incorrect Addresses

Please ensure your shipping details are correct at checkout. Natty Chips is not responsible for orders delivered to incorrectly provided addresses. If you notice an error, contact us immediately at [your email address].

Lost or Delayed Parcels

If your parcel appears lost or significantly delayed, please contact us and we will assist in lodging an enquiry with the carrier. While we will always help where possible, delivery timeframes are outside of our direct control once the parcel has been dispatched.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue promptly.